Terms of Service

Welcome to the website (the "Site") of Ella Rue. These Terms of Service govern your use of the Service (defined below) and the Site. By using the Site or Service, you are stating that you have read and understand, and agree to be bound by, these Terms of Service. You agree that these Terms of Service incorporate and include Ella Rue's Privacy Policy. The Site offers a wide range of services and sometimes additional terms may apply to your use thereof. For example, consignors are subject to additional Consignment Terms governing the consignment of items on the Site. Certain portions of the Site may not be available to you unless you have registered. If you do not agree to be bound by these Terms of Service and the Privacy Policy, you may not use the Service or Site in any way.

Description of Service
In the Site, Ella Rue provides users with access to sales of luxury resale items online. You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Site.

Your Account 
You represent and warrant that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or any other applicable jurisdiction. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Ella Rue has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Ella Rue has the right to suspend or terminate your account and refuse any and all current or future use of the Site and Service (or any portion thereof). If you use the Site or Service, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify Ella Rue immediately of any unauthorized use of your account or any other breach of security. Ella Rue reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion for any reason or no reason.

Limitation of Liability

If any of these conditions are deemed invalid, void, or for any unenforceable, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time Ella Rue may offer special promotional offers which may or may not apply to your Ella Rue account. Headings are for reference purposes only and do not limit the scope or extent of such section. These Terms of Service and the relationship between you and Ella Rue will be governed by the laws of the District of Columbia without regard to its conflict of law provisions. You and Ella Rue agree to submit to the personal jurisdiction of the federal and state courts located in the District of Columbia with respect to any legal proceedings that may arise in connection with these Terms of Service. The failure of Ella Rue to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Ella Rue does not guarantee it will take action against all breaches of these Terms of Service. Except as otherwise expressly provided in these Terms of Service, there shall be no third-party beneficiaries to these Terms of Service. These Terms of Service constitute the entire agreement between you and Ella Rue and governs your use of the Site and Service, superseding any prior agreements between you and Ella Rue with respect to the Site or Service.


Returns Policy

We accept returns for refund or exchange, for items damaged in transit.

Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us to alert us of the damage, then return the damaged item to us. 

To return your product, you should contact us prior to shipping the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Upon retrieval of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will be non-returnable. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Privacy Policy

Ella Rue (hereafter "we", "our", or "us") has developed this Privacy Policy ("Policy") in a continued effort to protect the privacy of our users. This Policy applies to your use of our website and any related services (the "Website") under the domain ella-rue.com. By using or visiting the Website you agree to be bound by this Policy. If you do not agree with this Policy, please do not use the Website.

Information Gathered by Us
Information Submitted by a user Ella Rue collects personal information when you register or request information from us. The personal information we collect is listed below:

Login Name
Email address

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

You may also enter another person's email to share a set. In this circumstance, we collect the following information about the recipient:

Email address

Non-submitted Information CollectedThe Website may also collect non-personal information not associated with your identity. We collect this data to improve the Website. The non-submitted information we collect is listed below:

IP, Time, File, Data transferred, Browser type and version, Operating system

Ella Rue follows the guidelines established by the Federal Children's Online Privacy Protection Act of 1998 (COPPA). Therefore, we will never knowingly accept or solicit personally identifiable information from a user known to be under the age of thirteen (13). If you have a concern, please refer to our Terms of Service for information on how to notify us.

Use of Gathered Information
Use of the Submitted Information
We will not sell or rent Your personal information to others, except to the extent necessary to fulfill any requests by You to share content through another Website or partner.

Your email may be used to answer any requests made by you, or to provide status updates around the Website or its processes.

Ella Rue may combine Your information with other information about You that Ella Rue receives from other sources.

Finally, we do not use or share the personally identifiable information provided to us online, without also providing you an opportunity to opt-out.

Data security
We take a reasonable effort to protect your personal information stored in our database. Access to your personal information is limited to our authorized staff who need that information to perform their job functions.

Your password is stored in a encrypted form which makes it computationally impossible for anyone, including us, to derive the plain text password from it.

Legal disclaimer disclosure
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on the Website.

Ella Rue reserves the right to change or modify the Policy at any time, without prior notice, by posting the modified Policy on the Website. Your continued use of the Website indicates your acceptance of any revised Policy.

Notice of Change
Ella Rue may provide you with notifications that include, without limitation, any changes that are made to the Policy or other Website related service, by postings on the Website or via email to a user.

How to Contact Us
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by email a info@ella-rue.com.

You also may write to us at:
Ella Rue
3132 P Street NW
Washington DC 20007


Consignor Agreement

1. Consignments are accepted by appointment only. Clothing must be in excellent condition, current styles, in season, freshly cleaned and pressed.

2. Retail Pricing is determined solely by Ella-Rue. An itemized price list will be mailed directly to you. Pricing typically will be about 1/3 of retail value. It may range between 20% and 50% of original retail pricing, depending on the condition and style.

3. The consignment period is 90 days, unless otherwise specified. After 30 days, unsold items will be reduced by 20% of their retail price. After 60 days reduced 50 %.

4. Consignor will receive 50% of selling price. Checks will be mailed the following month post sale of item. Your account will be a charged a $2.00 processing fee each time a check is mailed to cover postage and processing.

5. If consignor wishes to retrieve unsold items, they must retrieve those items before 90 days. Items that are not picked up will become the property of Ella-Rue and are donated to local charities. It is the consignor’s responsibility to schedule a pick up before 90 days is up. Appointments for pick up must be scheduled 7 days in advance.

6. Ella Rue will exercise reasonable care for all consigned items. However, not responsible for lost or stolen items.

7. Consignor represents that it is the owner of all goods consigned, has the legal right to enter into this agreement, and guarantees that goods consigned are authentic, saleable, and free of liens or other claims. Thank you for choosing Ella-Rue and we can't wait to start working with you and selling your beautiful items.